Any time a student has a complaint, the first attempt at resolving the issue should begin by directly contacting the person involved. If after this attempt a current, prospective or past student has a complaint which has not been satisfactorily resolved, the process should be moved forward in the following order:

First, the student should state their complaint and suggested resolution in writing (email or hard copy) to the most relevant person in this list, expecting a response in 1-2 weeks:

    • Concerns with academic, admissions, or registrarial issues:  Walter Thiessen, Academic Dean
    • Concerns with student life or residence issues:  Raymond Funk, Community Life Coordinator
    • Concerns with financial issues:  Lorna Jones, Financial Officer

If unsure, direct the complaint to the Academic Dean and it will be forwarded to the appropriate person.

If this does not lead to a satisfactory resolution, the complaint (including a brief summary of previous attempts at resolution) should be submitted in writing (hard copy) to the Management Committee of SSU via the President’s executive assistant (Rachael Barham). The student may or may not be invited to speak to a meeting of the Management Committee to explain the matter. A written response will be provided within 2-4 weeks.